The Good Guys Deliver

Once your order has been packed by the store and is ready for Uber to pick up, we’ll email you the link to your digital invoice which contains the Uber tracking link to follow the driver. You will also receive SMS from Uber with live tracking link.

You’ll receive a pin number via text from Uber which will need to be provided to the Uber driver upon delivery. Missed deliveries will be returned to the store.

You can order a maximum of 8 items, with each individual item weighing less than 20kg.

Your small to medium-sized item should be suitable for transport in an Uber vehicle with a maximum box dimension of 1000mm.

Uber will not be offered if you add a large appliance in the same order.

Uber Delivery is available 7 days a week at participating stores from the store's opening hours until 2 hours before it closes.

1. If eligible, select Uber at checkout.
2. Depending on your order total, you may have the option for the driver to ‘Leave in a safe place’. Choose a location from the dropdown or select ‘Other’ to enter specific instructions for the driver.
3. Continue to payment to finalise your order.

If there’s an issue with your delivery or you still have not received your order after the scheduled time from Uber, please get in touch with us via our live chat and our team will assist.

Premium delivery is The Good Guys upgraded delivery service. We offer a Premium Delivery service in most metropolitan areas and selected regional areas. Premium delivery is available for large kitchen & laundry appliance. We deliver, unbox, plus remove your old appliance including the packaging. Simply select the premium delivery option in the shopping cart during checkout when you place your order.

Premium delivery is not available for televisions, entertainment units, portable appliances, technology products, heating/cooling and accessories.

Standard charges apply for single storey dwellings, additional charges may apply for dwellings with stairs. If you have purchased Premium delivery and would like your old product to be taken away, it must be fully disconnected or uninstalled and be readily available for easy removal upon delivery of your new product.

Please note that installations are not included as part of the delivery price. Please click here to refer to The Good Guys Home Services web page for more information. Read full Home Delivery Terms & Conditions here.

If you need your product installed, there is an extensive range of fully guaranteed installation services available for purchase from The Good Guys Home Services. Please click here to refer to The Good Guys Home Services web page for more information.

The Good Guys do not deliver to PO Boxes or Parcel Lockers or international addresses.

The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product, your postcode and the delivery zone that it falls into.

The delivery of products to some remote/isolated areas may be to the closest barge or Freight Company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address. Please contact your local store for more information. Read full Home Delivery Terms & Conditions here.

For large big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys, if you have selected a delivery date, your order will be delivered on the selected date. We'll contact you 48 hours confirming your delivery date and 24 hours prior to delivery with your delivery window.

On the day of your delivery our driver will send you a tracking link notifying you that they are on their way.

For smaller items you will receive tracking information via email or SMS when your item is on board for delivery with Australia Post. A notification or calling card will be left for you letting you know that your order is waiting for collection at your local Post Office if you are not home to accept your delivery

For our Delivery Terms & Conditions, click here.

For our Refunds, Returns & Cancellation policy, click here.

For large products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys if you have selected a delivery date, your order will be delivered on the selected date. We'll contact you on the morning of the delivery with an estimated delivery time.

For Uber Deliveries, you will get SMS updates from Uber once your order is on the way.

The Uber driver will ask for the 4 digits pin to accept your delivery. Any missed deliveries will be returned to the store.

If you have not selected a delivery date, you may receive a call from us to confirm details or make delivery arrangements. Otherwise we'll send you an email when your order has been shipped.

If you need to reschedule, please contact the store dispatching your order on your confirmation email, the stores name and phone number is listed to avoid any redelivery charges.

Delivery costs for your purchase are calculated and displayed in the shopping cart. Standard delivery is calculated by the size and weight of the items, plus the delivery location. Next Day delivery is available at no additional cost.

Yes, for large big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys, someone will need to be home to accept and sign for the delivery.

If you are unable to take delivery of your items, we recommend contacting the dispatching store directly or for web orders you can contact us here (Contact the Customer Care Team Form). You can find the contact details of the dispatching store on your confirmation email.

You will also need to be home if you select 'Thanks, I'll be home' for Uber Deliveries.

Once your order has been confirmed we are unable to amend your delivery method.

We are also unable to change your address once the order has been confirmed. If you would like to amend your order, please contact the dispatching store to cancel your order and a refund will be issued back to the original payment method.

We strive to be able to deliver your order as fast as possible. From time to time popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our stores & warehouses. Once your order is in stock, you will receive a notification email when your item is ready for delivery or pick up.

We recommend contacting the dispatching store directly as they will be able to identify the next steps involved, just make sure you have a copy of your tax invoice handy.

You can find the contact details of the dispatching store on your confirmation email.

We offer a Premium Delivery service in most metropolitan areas and selected regional area. Premium delivery is available for large kitchen & laundry appliance, we deliver, unbox plus remove your old appliance including the packaging. Simply select the premium delivery option in the shopping cart during checkout when you place your order.

Yes like everything we do have terms and conditions when purchasing the service from us For more information please click here.

You will receive an order confirmation email and a SMS when your order is ready for collection.

Simply head to the nominated store and look for the Click and Collect signage and one of our team members will be able to help you with your order.

If the Click and Collect option is unavailable online, then the item is not readily stocked in store and cannot be purchased online for pick up. This may be due to the product being a special order item or a clearance range. You are welcome to visit your local The Good Guys store to purchase the item directly with the store, if it is available. Alternatively, you can place an order online for the item to be delivered to your address.

Please collect your orders within 7 days. An SMS will be sent to you reminding you that your order is ready for collection. If your item/s are not collected within 28 days, your order will be cancelled and the purchase will be refunded back to the original payment method.

Yes, they can. When you are placing the order online you can nominate Friend Pick Up. They will need to have a copy of your order confirmation email and the details on your order: your full name and phone number, as well as their own ID (i.e. drivers Licence, passport or photo identification). If you paid for your order with PayPal, the nominated person will need to present your PayPal confirmation email that includes your Transaction ID.

You will need to present a copy of your Click & Collect confirmation email printed or on your mobile, along with ID (i.e. drivers Licence, passport or photo identification) matching the authorised person's details as listed on the confirmation email. Photo ID will be required in order to receive your click and collect purchase.

Unfortunately, your order cannot be altered once it has been placed. If you no longer want the item, or you need to change the item on the order, your order will be cancelled and the value of the order will be refunded back to the original payment method.

Our website checks store stock availability before you make an order, occasionally an item ordered for Click & Collect may be sold by the store before it can be put aside for collection. This can happen if, for instance, a customer in store has picked up and bought an item at the same time as you've ordered it online. If the item is not available from your preferred Click & Collect location, the store will contact you.

Pick Up will only display as an option online if a product is readily available in-store. Online Only items are sold on our website and are not available for purchase or collection in-store. This stock is not retained in-stores and is special ordered solely based on customer online order requests.