Scam Alerts

Please be aware that there are a growing number of fraudulent or misleading scams using the names of well-known retailers, including The Good Guys. These can involve emails or SMS messages, phone calls, social media posts or other unsolicited promotions that use The Good Guys brand.

These scams attempt to request personal or financial information in numerous ways including:

• Directing you to “scam” websites that appear to be linked to the retailer.
• Take the form of a competition to win products or gift cards.
• Purchase heavily discounted products, which for example will ask recipients to fill out surveys and provide personal details.
• Sending SMS or email messages directing you to websites requesting credit card details to purchase product or personal information (these websites may look like The Good Guys website).
• Ask recipients to share, comment or like a Facebook page.
• Ask recipients to settle a debt with a government department with products bought from The Good Guys, such as gift cards and iTunes cards.

Please note that The Good Guys will never ask for your personal or banking details in unsolicited communications. The Good Guys official website can be found at thegoodguys.com.au, or tgg.com.au. We suggest that you do not respond to or participate in, any offer that appears suspicious or too good to be true.

What to do if you think you are being scammed:

If you have a query about any offer that you’ve received, or a page/site that looks suspicious, please get in touch via customercare@thegoodguys.com.au. If possible, please include any screen grabs or URLs that might help us respond to your query in a timely manner.

We also recommend visiting SCAM watch via their website at https://www.scamwatch.gov.au/ to find out more information and report scams.