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Please be aware that there are a growing number of fraudulent or misleading scams involving tactics to gain access to your personal information or requesting you purchase gift cards. Please read below for more information on these type of scams - and we highly recommend that you visit the Australian Government SCAM watch website here for detailed information and to report scams.
These scams attempt to request personal or financial information in numerous ways including, but not limited to:
Please note that The Good Guys will never ask for your personal or banking details in unsolicited communications. The Good Guys official website can be found at thegoodguys.com.au, or tgg.com.au. We suggest that you do not respond to or participate in, any offer that appears suspicious or too good to be true.
These scams attempt to get you to purchase gift cards in numerous ways, for numerous purposes, including, but not limited to:
If you have a query about any offer that you’ve received, or a page/site that looks suspicious, please get in touch via customercare@thegoodguys.com.au. If possible, please include any screen grabs or URLs that might help us respond to your query in a timely manner.
We also recommend visiting SCAM watch via their website at https://www.scamwatch.gov.au/ to find out more information and report scams.
Gift card scams have been on the rise so it’s important to be alert. Gift cards are anonymous, can be instantly redeemed by scammers, can be on-sold and are an excellent way for scammers to launder money. After purchasing gift cards, scammers will create urgency and pressure to act quickly, asking for gift card codes and PINs so they can be cashed out.
We recommend visiting Scam Watch via their website at https://www.scamwatch.gov.au/ to find out more and report a scam.
There are a number of Facebook accounts and website pages claiming that The Good Guys has Smeg Kettles to win for a small sum of money. These are scams and not associated in any way with The Good Guys. Please do not provide these accounts with any personal details.
Ensure you check for the blue verification tick next to our Facebook page name and only purchase products directly from our stores, website or over the phone 1300 942 765.
https://www.thegoodguys.com.au/ https://www.ebay.com.au/str/thegoodguysaustralia
Facebook pages and profiles have been created by other parties that are not The Good Guys. The scam involves either a page pretending to be The Good Guys or a user claiming to be a team member selling The Good Guys products. These parties may also send you a fake invoice with The Good Guys logo.
Some customers have reported receiving a text message advising that they have limited time to claim a Giveaway prize from The Good Guys. The text link takes them to a page that looks like The Good Guys website with an iPad pro for the price of $2.99.
We advise customers that this is a scam and they should not click the links. Anyone who receives this message is advised to delete the message and block the sender. The website ‘grpromogold.com’ is not associated with The Good Guys.
We've been alerted to a Mobile Phone Text that states the recipient has been 'picked in a draw'. The text is not from The Good Guys and we believe this is a scam or phishing text.
Please do not click the link. We advise that you delete the text and block the incoming number.
Some customers have reported receiving an email asking them to click on a link to "Configure Nespresso Machine", in order to be sent a new product. The scam is makes reference to The Good Guys; Try, Review, Keep Program.
The email is received from Walker Macdonal(goodmales@ecomimoon.com).