Scam Alerts

Please be aware that there are a growing number of fraudulent or misleading scams involving tactics to gain access to your personal information or requesting you purchase gift cards. Please read below for more information on these type of scams - and we highly recommend that you visit the Australian Government Scamwatch website here for detailed information and to report scams.

Please note – to protect your privacy, The Good Guys does not request personal information or provide customer service assistance on social media. Please direct your customer service request to our official help centre contact us page here.

Scams involving personal information:

These scams attempt to request personal or financial information in numerous ways including, but not limited to:

• Directing you to “scam” websites that appear to be linked to the retailer.
• Take the form of a competition to win products or gift cards.
• Offer heavily discounted products, which for example will ask recipients to fill out surveys and provide personal details.
• Sending SMS or email messages directing you to websites requesting credit card details to purchase product or personal information (these websites may look like The Good Guys website).

Please note that The Good Guys will never ask for your personal or banking details in unsolicited communications. The Good Guys official website can be found at thegoodguys.com.au, or tgg.com.au. We suggest that you do not respond to or participate in, any offer that appears suspicious or too good to be true.

Scams involving Gift Cards:

These scams attempt to get you to purchase gift cards in numerous ways, for numerous purposes, including, but not limited to:

• Strange Requests: If someone requests payment, financial assistance or a gift using gift cards, and asks you to give them the gift card code and PIN, it’s usually a scam. Scammers often contact via phone, text message, email or social media.
• Rushed or Pushy Messages: Scammers create a sense of panic and urgency, claiming you must act immediately.
• Demand gift card redemption code(s): Gift card codes should always be kept private. Never share the numbers on the back of a gift card with anyone. If you pay someone using a gift card it may be impossible to get your money back.

What to do if you think you're being scammed ...

1. Keep your personal information private.
2. Check Scamwatch page for a list of current known scams.
3. Trust your instincts - if it's too good to be true it probably is a scam.
4. Know that government agencies will not ask for payment via gift cards.
5. Double-check before paying - look up the company or person first using their official information.
6. Stop and disconnect - if you think you are being scammed immediately end the communication.
7. Report scams to Scamwatch.
8. If you want to check if a Deal or Competition run by The Good Guys is legitimate always visit our official website, call or click to chat to our friendly customer care team.

If you have a query about any offer that you’ve received, or a page/site that looks suspicious, please get in touch via customercare@thegoodguys.com.au. If possible, please include any screen grabs or URLs that might help us respond to your query in a timely manner.

We also recommend visiting Scamwatch via their website at https://www.scamwatch.gov.au/ to find out more information and report scams.