Click & Collect

Click & Collect is a convenient, cost-effective option for customers who live or work near one of The Good Guys stores and may not want an item to be delivered, or who would prefer not to pay for delivery. Customers can purchase online, or by phone, and choose to simply pick up their order at a convenient time after the order has been accepted and a ‘Ready for Pick Up’ notification received..

You will receive an order confirmation email, followed by a ‘Ready for Pick Up’ email when your order is ready for collection.

Simply head to the nominated store, go inside the store and look for the Pick Up - Click & Collect signage where one of our team members will have your order ready to go.

If the Click and Collect option is unavailable online, then the item is not readily stocked in store and cannot be purchased online for pick up. This may be due to the product being a special order item or a clearance range. You are welcome to visit your local The Good Guys store to purchase the item directly with the store, if it is available. Alternatively, you can place an order online for the item to be delivered to your address.

Please collect your orders within 7 days. An SMS will be sent to you reminding you that your order is ready for collection. If your item/s are not collected within 28 days, your order will be cancelled and the purchase will be refunded back to the original payment method.

Yes, they can. When you are placing the order online you can nominate Friend Pick Up. They will need to have a copy of your order confirmation email and the details on your order: your full name and phone number, as well as their own ID (i.e. drivers Licence, passport or photo identification). If you paid for your order with PayPal, the nominated person will need to present your PayPal confirmation email that includes your Transaction ID.

You will need to present a copy of your Click & Collect confirmation email printed or on your mobile, along with ID (i.e. drivers Licence, passport or photo identification) matching the authorised person's details as listed on the confirmation email. Photo ID will be required in order to sign for the item to be collected.

Unfortunately, your order cannot be altered once it has been placed. If you no longer want the item, or you need to change the item on the order, your order will be cancelled and the value of the order will be refunded back to the original payment method.

Our website checks store stock availability before you make an order, occasionally an item ordered for Click & Collect may be sold by the store before it can be put aside for collection. This can happen if, for instance, a customer in store has picked up and bought an item at the same time as you've ordered it online. If the item is not available from your preferred Click & Collect location, the store will contact you.

Pick Up will only display as an option online if a product is readily available in-store. Online Only items are sold on our website and are not available for purchase or collection in-store. This stock is not retained in-stores and is special ordered solely based on customer online order requests.