Contact the Member Support Team

FAQs

T&Cs

Contact Us

Not a Gold Service Extras Member? Learn more about Gold Service Extras here

Gold Service Extras Members have access to the dedicated Member Support Team for assistance with any product support issue or enquiry about Gold Service Extras benefits, offers and competitions.

Before you get in touch – our handy FAQs might be able to help!

Click here to read the FAQs or use the enquiry form below to send a speedy message to the friendly Member Support Team.

My enquiry is about:

For us to be able to assist you, you must be the plan holder as an authorised contact. Please have your purchase and membership details ready prior to contacting us.

Update Your Preferences

You can update your details easily by clicking the button below.

Report Your Fault Online

Noticed a problem with your product? Members can now save time by letting us know about their product issue online!

Chat With Us

The Member Support Team operate Monday to Friday 9am-6pm and Saturday 9am-5pm, excluding National Public Holidays AET

CHAT

Call Us

Prefer to call? Members can call 1300 765 988 Monday to Friday 9am-6pm and Saturday 9am-5pm, excluding National Public Holidays AET.