All personal information we receive is used in accordance with Assurant’s Privacy Policy, The Good Guys Privacy Policy, and Stripe’s Privacy Policy.

Please read through the links below for each Privacy Policy.

• Assurant Privacy Policy: Click Here
• The Good Guys Privacy Policy: Click Here
• Stripe Privacy Policy: Click Here

Assurant may communicate with you via email to your designated email address for the purposes of administering your trade-in transaction, including sending you:

• your The Good Guys eGift Card; and
• any Good Guys Coupon/s in respect of trade-in bonus offers that may be available to you at the time of your trade-In transaction.

You consent to receiving such emails as part of completing your trade-In transaction, and agree that such emails will not contain an unsubscribe facility.

1. Register Order:

Selling your device is quick and easy, typically taking less than 5 minutes. Simply search our database to determine the value of your device. Confirm its details and condition to receive an instant quote. Then, 'Add to cart' and 'Proceed to checkout' when you're ready. The entire process can typically be completed in under 5 minutes.

2. Pack & Send Device:

Once your sale is confirmed, we'll email you a free return-paid Australia Post label for shipping. Carefully package your device in a box or padded bag and drop it off at any Australia Post shop.

3. Receive The Good Guys eGift Card:

After checkout, you'll receive your The Good Guys eGift Card via email.

Please be aware that a credit/debit card pre-authorisation hold equal to the value of The Good Guys eGift Card is required to secure the immediate issuance of The Good Guys eGift Card. This pre-authorisation hold will be released once we process your device.

Consideration for devices we agree to purchase from you will be provided in the form of a The Good Guys eGift Card. You will be notified of the specific consideration through the trade-in portal before completing the transaction.

Upon completing the trade-in process, you will receive your The Good Guys eGift Card via email, which can be redeemed at all The Good Guys stores in Australia or online at www.thegoodguys.com.au. For terms and conditions, regarding The Good Guys eGift Cards, please refer to the provided link here.

We inspect and review every device received. If we find that the device is not as described, we will contact you and offer a reduced price.

We will also give you the option to deny the updated offer within a specific time frame, and we will send your device back to you free of charge if you choose not to accept the updated offer within that time frame. However, we will also charge your credit/debit card the full value of The Good Guys eGift Card you received since that gift card is automatically valid.

Unfortunately, we are unable to accept locked, blacklisted, or financed devices for trade-in. Locked devices typically have restrictions imposed by the carrier or manufacturer, making them unsuitable for resale.

Blacklisted devices are those reported lost or stolen, and financed devices may still have outstanding payments owed on them.

If your device is sent to us as locked, it will be rejected and returned to you, and we will process the payment on your card to the equivalent value of The Good Guys eGift Card that has been issued to you.

The value of your device is determined based on a variety of factors such as its model, age, condition, storage capacity and market demand. It is for this reason it’s important to ensure you provide us with accurate information about your device at the time of registering your device for trade-in.

When you submit your device to us, we may need to know the IMEI or SERIAL of each device you’re selling. Your devices International Mobile Equipment Identity (IMEI) is a unique 15-digit number. It helps us match your phone to your order.

Finding your IMEI

• For any mobile device, you can locate your IMEI using the following steps:
• Press * # 0 6 # on your keypad,
• Press ‘Call’ or ‘Send’ as if making a call
• Your IMEI number will be retrieved and displayed on your screen

Finding your iPhone’s IMEI

• Go to Settings > General > About.
• Look for your device’s serial number, IMEI/MEID, and ICCID.

If your Apple device has been reset, you can find the IMEI clicking the blue (i) button in the bottom right corner. Generally speaking, Samsung devices have the IMEI printed on the back of the Smartphone and most Android Smartphones have the number under ‘About’.

Simply find the product you would like in store or online. If you are in store, you can use your The Good Guys eGift Card at the checkout counter (please print it out or bring a copy on your phone). If purchasing online you can enter the voucher code on checkout.

The Good Guys eGift Cards can be redeemed in all The Good Guys stores in Australia or online at www.thegoodguys.com.au. See here for The Good Guys eGift Card Terms and Conditions.

This answer only applies where we offer you a The Good Guys eGift Card as part of the trade-in of your device.

If after we receive your device we determine it does not match the condition you declared when we provide you with the initial quote, we may give you a revised valuation which you can accept or reject within a specified time frame.

If you accept the revised valuation, we will charge your credit/debit card the difference between the initial quote and the revised valuation since you will have already received a The Good Guys eGift Card to the value of the initial quote.

If you reject the revised valuation, we will return your device to you free of charge. However, we will also charge your credit/debit card the full value of The Good Guys eGift Card you received since that gift card is automatically valid.

This answer only applies where we offer you a The Good Guys eGift Card as part of the trade-in of your device.

If we don’t receive your device within 7 days of issuing you The Good Guys eGift Card, we will process the payment on your card to the equivalent value of The Good Guys eGift Card.

Unfortunately if the specific device you have is not listed on our site, it means that we currently do not accept trade-ins for that particular model. Our trade-in program is tailored to accept a wide range of devices, but there may be instances where certain models are not included in our accepted list.

This answer only applies where we offer you a The Good Guys eGift Card as part of the trade-in of your device.

The initial estimate is not a guarantee. This initial estimate is based on the information you give us when you request a quote. If after we assess your device and we determine the device matches your description, then our trade-in quote will be honored. If we receive the device and find that it differs from your description, we may provide you with a revised valuation which you can accept or reject within the specified time frame.

If you accept the revised valuation, we will charge your credit/debit card the difference between the initial quote and the revised valuation since you will have already received a The Good Guys eGift Card to the value of the initial quote.

If you reject the revised valuation, we will return your device to you free of charge. However, we will also charge your credit/debit card the full value of The Good Guys eGift Card you received since that gift card is automatically valid.

This trade-in program is operated by Assurant. The Good Guys receives service fees from Assurant on trade-in transactions. If you complete the trade-in steps through this website you will be entering into an agreement to sell your device to Assurant as per the Assurant Customer Terms & Conditions available on this site. You will receive a The Good Guys eGift Card in exchange for your device – but kindly note The Good Guys is not involved in operating this program.

This answer only applies where we offer you a The Good Guys eGift Card as part of the trade-in of your device.

If after we receive your device we determine it does not match the condition you declared when we provide you with the initial quote, we may give you a revised valuation, along with an explanation for the change, which you can accept or reject within the specified time frame.

If you accept the revised valuation, we will charge your credit/debit card the difference between the initial quote and the revised valuation since you will have already received a The Good Guys eGift Card to the value of the initial quote.

If you reject the revised valuation, we will return your device to you free of charge. However, we will also charge your credit/debit card the full value of The Good Guys eGift Card you received since that gift card is automatically valid.

This answer only applies where we offer you a The Good Guys eGift Card as part of the trade-in of your device.

If you receive a revised valuation and we do not receive a response from you within the time specified with the revised trade-in valuation, you will be deemed to have rejected the revised trade-in valuation and we will return your device to you.

In such cases, we will charge the value of The Good Guys eGift Card to your credit/debit card, as the gift card is automatically considered valid upon receipt by you.

To complete a trade-in you must provide a valid and current form of photo identification. This will require you to take a phone and upload an image of your identification in our portal. Acceptable forms include:

• - A valid Passport, or
• - A current Driver’s License

This requirement is mandated by the Pawnbrokers and Second-hand Dealers Act 1996 (NSW) ensuring compliance with legal regulations governing second-hand transactions.

To complete a trade-in, you will also be required to complete an identity verification process using Stripe’s identity verification tool. This involves taking a “selfie”. Before you commence this process, you will need to review and agree to Stripe’s Privacy Policy, which you can read here.

Please see the following steps for shipping your device to us.

• Transaction Confirmation: Once your transaction is confirmed you will receive an email. This email contains important information regarding your trade-in transaction.
• Pre-Paid Shipping Label: In the email you will find an Australia Post pre-paid shipping label. This label is used for shipping your item(s) and will have the necessary postage and tracking information already applied.
• Printing the Label: You need to print the pre-paid shipping label from the email. Make sure you have access to a printer and the label is printed clearly. If you do not have access to a printer, show a copy of this label to an Australia Post retail store and they will print a label for you.
• Packaging: Carefully pack your item(s) in a suitable package or box. Ensure that the items are secure and won’t get damaged during transit.
• Applying the Label: Once your item(s) are properly packed, affix the pre-paid shipping label to the package. Make sure it’s securely attached, and all necessary information is visible and legible
• Drop-off at Australia Post Shop: Take the packaged item(s) with the attached shipping label to any Australia Post shop. They will help you with the next steps, such as weighing the package and providing you with a receipt or tracking information.

Remember to follow any additional instructions provided in the email to ensure a smooth and successful shipment. It’s also a good idea to keep any tracking or receipt information for reference in case you need to track your package or prove its shipment.

For all phones, tablets and watches this is not necessary, however for some consoles, laptops and other appliances you will be able to choose to return it with or without a charger.

To prevent your device being damaged in transit, we advise taking some precautionary steps for your peace of mind. Before packing your device, it's essential to take photos of it. Make sure these photos include the IMEI (International Mobile Equipment Identity) or Serial Number of the device. This unique identifier is crucial for any transit damage claims. You can easily display the IMEI by dialing *#06# on your phone’s dialer.

By documenting the condition of your device before shipment, you'll be better equipped to address any potential transit damage issues that may arise.