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Product Fault Form

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Not a Gold Service Extras Member? Learn more about Gold Service Extras here

Stress-Free. Report Your Fault Online.

Sometimes the unexpected happens, but Gold Service Extras Members don't need to worry.
The Member Support Team is dedicated to assisting members with any product assessments, replacements, and repairs from day one.

We know your time is important. Members can now save time by Reporting their Product Fault Online. Get started by entering your details below so we can get to work assisting you!

Gold Service Extras Product Fault Form

Member Details

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Your docket number and date are located on the top of your tax invoice. View Example

FAQs

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Need to speak to us?

Our operating hours are Monday to Friday 9am-6pm and Saturday 9am-5pm, excluding National Public Holidays AET

To be able to assist, you must be the plan holder or an authorised contact.
1300 765 988

¤Discounts apply to previous ticketed/advertised price. As we negotiate, products will likely have been sold below ticketed/advertised price prior to the discount offer.

>Qualifying conditions, including signing up to 90 Day StoreCash, activating a Digital Wallet before being eligible to earn/win and where a qualifying purchase is required, collecting the product within 60 days. 90 Day StoreCash expires 90 days after issue. Personal purchases only. Exclusions and purchase limits apply. Each 90 Day StoreCash reward must be used in one transaction and no change/credit for any unused balance. Refer to 90 Day StoreCash T&Cs for details, including how to receive 90 Day StoreCash deposit notifications, how to earn & timing for issue of 90 Day StoreCash.