Safe and Secure

Shopping online with The Good Guys means shopping online with confidence.

That’s because The Good Guys NEVER store your Debit/Credit card information at any time - even temporarily. We have partnered with the ANZ and Windcave to provide a Visa, MasterCard and American Express certified gateway that facilitates electronic payments via the internet, directly to the bank. The Windcave gateway is AIS (Account Information Security) and SDP (Site Data Protection) commonly encompassed as PCIDSS certified and uses industry standard 256-bit encryption verified by the Verisign Trust Network.
Knowing that no part of The Good Guys website has any access to your card information, means greater security for you. Verified by Visa and MasterCard Identity Check and American Express SafeKey are new ways to add safety when you buy online. Adding a stronger layer of security to your Visa or MasterCard or American Express Card ensures that only you can use your Card online. It's easy to use for your existing Card, and it's free.
Please note that information used as part of this authentication process is NOT kept or requested by The Good Guys, the form that appears in the process is from your Card issuing bank. The Good Guys does not store or have access to any Passwords or PIN numbers. We will not be able to provide them to you at a later date.

Master Card

AMEX

Visa

How does MasterCard Identity Check work?

Mastercard Identity Check leverages state-of-the-art technology and contextual information regarding your transaction to deliver user-friendly yet secure authentication. This means all payments are checked in real-time, and most are verified by your bank in the background without further action needed from you, making your experience smooth and convenient. When an extra layer of security is needed, at check-out you will be automatically prompted by your bank to provide additional information, e.g. an SMS OTP that is sent to your mobile phone or another familiar methods of verification from your bank. Your identity is quickly confirmed by your bank and your purchase can be completed.

How does Mastercard Identity Check keep my transactions secure?

Mastercard Identity Check share more contextual information with your issuing bank during an online transaction. Therefore, your bank can verify your transactions in real-time and prevent fraud instantaneously. In most cases, your bank will be able to verify your transactions silently based on information such as your purchase history, digital transaction environment, transaction amount and bank’s risk assessment of the merchant, etc. Where required, the bank will introduce an additional layer of verification by requesting additional information from you during the purchase (e.g. SMS OTP). Your verification detail will never be revealed to us during the checkout process.

Do I need to register to use Mastercard Identity Check?

Some issuing banks require you to sign up for their Mastercard Identity Check program or accept updated Terms & Conditions – please speak to your bank to learn more about their specific offering. In any case, it is recommended that you are fully set to use the new authentication standard for enhanced security and a better user experience. If in doubt, please contact your issuing bank to check if the contact details your bank has on file for you are up to date.

For example: If your bank offers payment authentication via SMS OTP, they need your current mobile phone number to be able to send the code for each transaction.

Will Mastercard Identity Check make my transactions take longer?

With Mastercard Identity Check, faster checkouts are expected, as in most cases your bank will be able to verify your transactions in the background with minimal disruption to your purchasing experience. Only where required, the bank will introduce an additional layer of verification by requesting additional information from you during the purchase (e.g. SMS OTP).

How is Mastercard Identity Check related to Mastercard SecureCode?

Identity Check is the new and improved version of SecureCode, enabling greater security and a more user-friendly digital payment experience. SecureCode customers are requested to transition to Identity Check to take full advantage of the superior program benefits. As the transition takes place, you will progressively see Identity Check information and branding replacing SecureCode.

What is American Express SafeKey?

American Express SafeKey is a complimentary tool that provides you an extra layer of security against fraud when shopping online. SafeKey ensures that only you can use your American Express® Card online. It's easy to activate on your existing American Express Cards.

How does American Express SafeKey work?

American Express SafeKey protects you when shopping online at participating websites. When you make purchases, your Card will be automatically recognised as protected by SafeKey. SafeKey provides an extra layer of security because it uses an additional password feature to validate your identity.

How do I sign up for SafeKey?

All American Express Cards are automatically enrolled for SafeKey.

Will I need to get a new Card to use American Express SafeKey?

No, you do not need to get a new Card to use SafeKey. You’ll be able to use any of your existing American Express Cards, as long as the Cards are from a participating Card Issuer.

Can I use American Express SafeKey on more than one American Express Card?

Yes, you can use SafeKey on more than one American Express Card. All of your Cards are protected as long as your Card Issuer offers SafeKey.

How long does it take for American Express SafeKey to become active for my Card?

American Express SafeKey is available immediately for participating American Express Card Issuers.

How will American Express SafeKey affect my purchase?

Because of the extra security that American Express SafeKey provides, the only change you will see when shopping online occurs during checkout when completing your purchase. You‘ll be prompted with a password box when you enter your Card information, and will then need to type in your SafeKey password. You’ll wait a few seconds while your Card Issuer confirms your identity, and can then complete your purchase as you normally would.

How do I make purchases online with SafeKey?

To make purchases online with SafeKey:

  1. Shop online as you normally would
  2. When you enter your Card information in the website payment area, your Card will be automatically recognised as protected by American Express SafeKey
  3. A SafeKey password request box will appear
  4. Enter your SafeKey password in the request box
  5. Your Issuer will then verify your password
  6. Complete your online purchase as usual

If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?

Please contact your American Express Card Issuer immediately.

For more information on American Express SafeKey, please visit your American Express Card Issuer’s website. 1. Excludes anonymous card accounts and Corporate Purchasing Cards

How does verified by Visa work?

Visa has developed a programme that helps confirm your identity when you make an online purchase. This service helps make shopping online more secure by protecting against unauthorised use of your Visa card. Whether you’re using a desktop, mobile or other digital device, you may be guided through an additional check to verify your identity. This helps your issuer know you’re really you, and it better protects you from fraud.

Your issuer is working behind the scenes when you're shopping online, using advanced technology to confirm your identity. If there’s any doubt – such as when you use a new device or make an unusually large purchase – you may be asked by your bank to provide more information to confirm the purchase.

For example, you will notice a message or screen after you’ve entered your Visa card details. This is your issuer communicating with you directly. Your bank has a number of tools that can help verify your identity such as a one-time passcode or biometrics. If you encounter this extra step, simply follow the instructions on your screen to verify your identity.

On the other hand, if you don’t get prompted with an additional check, this means the security check is likely happening in the background and you may see a revolving wheel on your screen as the security check is done. Your issuer is simply verifying your purchase to see that everything is as it should be.

Do I need a new Visa card to use this service?

No. Your current Visa card will work, as long as the financial institution that issues your card is part of this Visa Secure programme. Please visit your issuer’s website for more information.

If I do encounter this extra verification step, what will the extra check be?

The financial institution that issued your Visa card has a number of tools that can help verify your identity such as a one-time passcode or biometrics. If you encounter this extra step, simply follow the instructions on your screen to verify your identity.