You can check your available balance in the ‘Pay using a Gift Card or Store Credit’ field located on the Cart Overview page.

Simply enter in your barcode & PIN number.

Yes, you can redeem your store credit at any of our The Good Guys stores. Present your store credit barcode and PIN to one of our friendly team members instore and they will apply the value of the store credit to your order.

In order for your store credit to work you must enter your store credit online at the Cart Overview page. If you are still having issues you can send us a message by clicking here and we'll look into this for you.

We can assist you with retrieving your SMS Store credit however we will require your first, last name and your mobile number. These details can be sent to us by clicking here and we will assist you as soon as possible.

Each store credit has a dated period of validity, once this date has expired we are unable to extend these credits.

You can use up to two (2) StoreCash^> for every online order made.

Egift cards can be purchased online and emailed to yourself or the chosen recipient. Gift Cards cannot be purchased online and picked up in-store.

You can nominate any email address for the Egift Card to be sent to. We currently do not have a feature to add a recipient’s name.

You can purchase up to 3 gift cards in one order.

You can only purchase $50, $100 or $200 egift cards online. If you wish to purchase other denominations, you can do so in-store. If you purchase a gift card in-store, you can load a gift card with any value between $20 and $500. Click here for your local store.

1. At The Good Guys Online, simply place your items in your cart and proceed to checkout. At the payment screen, enter the number on your egift card or the number on the back of your gift card. If your transaction exceeds the value of your Gift Card, you can pay the difference with a Visa/Mastercard or PayPal.
2. In-store at The Good Guys you must have your egift card or gift card with you to purchase. The Good Guys team member will swipe/scan your card. If your transaction value exceeds the value of your egift card or gift card, you can pay the difference with a selected credit card or cash.

The website will only allow up to 2 egift cards or gift cards to be redeemed per order. More than 2 egift cards or gift cards can be used in-store.

Send us message below and we’ll respond within 2 business days. Alternatively you may contact the phone number shown on your eGift card or printed on the back of your gift card.

No. If we need to refund you we will refund you in the same tender type you have used to pay for your item

For online purchases, the balance of any The Good Guys egift card or gift card can be obtained by selecting gift card option within the card, entering the egift card or gift card number and clicking on “check balance”.

If your gift card or egift card was purchased on or after 23rd October 2018 (illustrated by the ‘Powered by Vii’ logo), then the balance of your card can also be obtained at thegoodguysgiftcards.viisolutions.com.au.

If your egift card or gift card was purchased prior to 23rd October 2018 please contact the number printed on the reverse of your card. Balance can also be obtained.