The Good Guys Gift Cards

The Good Guys Gift Cards can be purchased at a range of values between $20 and $500. Online eGift cards are available in $20, $30, $40, $50, $75, $100, $150, $200, $250, $300, $400 and $500 amounts. In store you can load any amount onto a Gift Card.

eGift Cards are sent via email or SMS (additional fee of $0.50 applies for SMS). The eGift Card can be redeemed as it arrives, can be printed, or from a mobile you can also add the eGift Card to your digital Wallet (Apple Pay and Google Pay compatible).

Yes. The Good Guys eGift Cards can be delivered directly to anyone nominated by you. All you need to do is provide their name, and email or mobile number. Please note additional fee of $0.50 applies for SMS delivery.

If you do not select a future date, your The Good Guys eGift Card should be delivered via email or SMS to the recipient within minutes of completing your transaction. For gift giving convenience, you also have the option to select future dates for sending your eGift Cards.

To ensure your eGift Card transactions are as secure as possible. We ask customers to validate that they have access to the credit card account provided, by re-entering a code provided in an initial $1 transaction. We’ll only ever ask you to do this once, which means if you want to purchase further eGift Cards with that credit card it’s very simple and fast to do.

No, 90 Day StoreCash> cannot be earned or redeemed on this product.

Yes. You can write a message to the recipient to personalise your gift, or if you need inspiration you can also select from some pre-written messages.

True Rewards is a business engaged by The Good Guys to help provide you with the most seamless experience for purchasing and sending The Good Guys eGift Cards. On our behalf, True Rewards take your eGift Card payment, electronically distributes your eGift Card(s) and provides you with your Tax Invoice.

We accept MasterCard or Visa Credit Cards for online purchases. If you require an alternative payment method this may be accommodated for you in store.

Physical Gift Cards can be purchased in store only. Only eGift Cards (electronically sent) are available for purchase online.

• At The Good Guys website, simply place your items in your cart and proceed to checkout. At the payment screen, enter the number on your eGift card or the number on the back of your Gift Card. If your transaction exceeds the value of your Gift Card, you can pay the difference with a Visa/Mastercard or PayPal.
• In-store at The Good Guys you must have your eGift Card or Gift Card with you to purchase. The Good Guys team member will swipe/scan your Gift Card, or you may have loaded your eGift Card to your digital wallet, in which case you can simply tap our card reader. If your transaction value exceeds the value of your eGift card or Gift Card, you can pay the difference with a selected credit card or cash.

Yes, the website will allow up to 2 eGift cards or gift cards to be redeemed per order. More than 2 eGift cards or Gift Cards can be used in-store.

Head to our Help Centre to contact us if required: https://www.thegoodguys.com.au/help-centre. Please make sure you include your contact details, eGift card or Gift Card number and/or tax invoice and we’ll respond within 2 business days. Alternatively, you may contact the phone number shown on your eGift card or printed on the back of your gift card.

No. Refunds will be paid back to the original payment method used.

For online purchases, the balance of any The Good Guys eGift Card or Gift Card can be obtained by selecting Gift Card option within the cart, entering the eGift card or Gift Card number and clicking on “check balance”. If your Gift Card or eGift card was purchased on or after 23rd October 2018 (illustrated by the ‘Powered by Vii’ logo), then the balance of your card can also be obtained at: thegoodguysgiftcards.viisolutions.com.au. If your eGift card or Gift Card was purchased prior to 23rd October 2018 please contact the number printed on the reverse of your card. Your balance can also be obtained in-store.

All Gift Cards issued by The Good Guys do not expire.

Look out for these signs of a potential gift card scam:

• Unusual Payment Requests: Scammers will request gift cards for various payments such as bills, financial help, or gifts.
• Urgent or Pushy Messages: Scammers create urgency, saying you must act immediately. They might guide you step-by-step to buy a gift card.
• Request for Gift Card Codes: Never share the numbers or PINs from the back of a gift card. Once shared, the money can’t be redeemed.

When in doubt, stop and verify. Protect your gift cards and use them only for their intended purpose.

How do I protect myself from being scammed with a gift card?

• Double-Check Before Paying: If someone asks you for a gift card payment, pause. Look up the company or person using their official contact information.
• Keep It Private: Gift card codes should always be kept private—only share them when you are making an eligible purchase.
• Trust Your Instincts: If something feels odd or too good to be true, it probably is.

What should I do if I think I am being scammed?

If you think you are being scammed, immediately stop and disconnect communication. For more information, visit our scam alerts page.