Product Fault Form

Gold Service Extras Members have exclusive access to the Member Support Team, available Monday to Friday 9am-6pm and Saturday 9am-5pm, excluding National Public Holidays AET. Simply call 1300 765 988 and the team will take care of everything for you.

We will always use an approved repairer for all our product repairs. However, depending on where you live and the type of product you have, it may be necessary to use a competent local repairer to have any repairs completed.

Upon assessment, if your fault is deemed a manufacturing fault and is not a result of misuse or abuse, your repairs will be conducted at no cost to you! We cover all reasonable travel associated costs as well.

Certainly! Should your repair be impacted in any way, we will be in contact with you directly to discuss an alternate solution.

The Good Guys Home Services can arrange assessments and repairs for any existing items in Your home, by fully qualified and insured professionals. It doesn’t matter how old your appliances are or where You purchased them. Simply contact The Good Guys Home Services on 1300 748 190. Call out and repair costs will be at Your expense.

An equivalent replacement is a brand-new replacement product that has the same or similar functionality (determined by The Good Guys) to the product you originally purchased, up to, but not exceeding the purchase price of the original product. This is based on the product’s features, not ‘the price you paid’. You can be assured that the replacement you receive will be as good, if not better, than the original product.