Yes, you can choose next day delivery for large big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys. We offer next day delivery to most Sydney, Brisbane, Perth, South Australia, Western Australia and Melbourne metro areas Monday to Sunday at no additional cost. Small appliances are excluded as they are delivered by Australia Post or Team Global Express.

We may have blackout periods for next day delivery dates during busy periods such as Christmas, Boxing Day, Anzac Day and Good Friday.

Read full Home Delivery Terms & Conditions here.

Our next day delivery order cut-off time is 4pm Monday – Sunday. Read full Home Delivery Terms & Conditions here.

Door to Door delivery is our standard delivery service. Taking your purchased product from one of our stores to your nominated delivery address. Door to Door delivery is available on all products listed for sale and purchased online on our website.

Premium delivery is The Good Guys upgraded delivery service. We offer a Premium Delivery service in most metropolitan areas and selected regional areas. Premium delivery is available for large kitchen & laundry appliance. We deliver, unbox, plus remove your old appliance including the packaging. Simply select the premium delivery option in the shopping cart during checkout when you place your order.

Premium delivery is not available for televisions, entertainment units, portable appliances, technology products, heating/cooling and accessories.

Standard charges apply for single storey dwellings, additional charges may apply for dwellings with stairs. If you have purchased Premium delivery and would like your old product to be taken away, it must be fully disconnected or uninstalled and be readily available for easy removal upon delivery of your new product.

Please note that installations are not included as part of the delivery price. Please click here to refer to The Good Guys Home Services web page for more information. Read full Home Delivery Terms & Conditions here.

If you need your product installed, there is an extensive range of fully guaranteed installation services available for purchase from The Good Guys Home Services. Please click here to refer to The Good Guys Home Services web page for more information.

The Good Guys do not deliver to PO Boxes or Parcel Lockers or international addresses.

The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product, your postcode and the delivery zone that it falls into.

The delivery of products to some remote/isolated areas may be to the closest barge or Freight Company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address. Read full Home Delivery Terms & Conditions here.

The estimated shipping or delivery times for your order is displayed on the product page and the cart page.

Delivery to parts of Far North Queensland, Northern Territory, Western Australia, Tasmania and remote/isolated areas may take longer and are subject to local transport schedules.

Should there be any issues with stock availability, The Good Guys will contact you to advise of any delays. If you have any questions about your delivery you can chat with us.

For large big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys, if you have selected a delivery date, your order will be delivered on the selected date. We'll contact you 48 hours confirming your delivery date and 24 hours prior to delivery with your delivery window.

On the day of your delivery our driver will send you a tracking link notifying you that they are on their way.

For smaller items you will receive tracking information via email or SMS when your item is on board for delivery with Australia Post. A notification or calling card will be left for you letting you know that your order is waiting for collection at your local Post Office if you are not home to accept your delivery

For our Delivery Terms & Conditions, click here.

For our Refunds, Returns & Cancellation policy, click here.

For large products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys if you have selected a delivery date, your order will be delivered on the selected date. We'll contact you on the morning of the delivery with an estimated delivery time.

If you have not selected a delivery date, you may receive a call from us to confirm details or make delivery arrangements. Otherwise we'll send you an email when your order has been shipped.

If you need to reschedule, please contact the store dispatching your order on your confirmation email, the stores name and phone number is listed to avoid any redelivery charges.

Delivery costs for your purchase are calculated and displayed in the shopping cart. Standard delivery is calculated by the size and weight of the items, plus the delivery location. Next Day delivery is available at no additional cost.

Yes, for large big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys, someone will need to be home to accept and sign for the delivery. If you are unable to take delivery of your items, we recommend changing your delivery date through your digital invoice link, sent to you via SMS.

Once your web order has been confirmed we are unable to amend your delivery method. We are also unable to change your address once the web order has been confirmed. For orders placed in store or over the phone, please contact the store or phone sales line for order changes.

We strive to be able to deliver your order as fast as possible. From time to time popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our stores & warehouses. Once your order is in stock, you will receive a notification email when your item is ready for delivery or pick up.

We recommend contacting the dispatching store directly as they will be able to identify the next steps involved, just make sure you have a copy of your tax invoice handy.

You can find the contact details of the dispatching store on your confirmation email.

We offer a Premium Delivery service in most metropolitan areas and selected regional area. Premium delivery is available for large kitchen & laundry appliance, we deliver, unbox plus remove your old appliance including the packaging. Simply select the premium delivery option in the shopping cart during checkout when you place your order.

Click & Collect is a convenient, cost-effective option for customers who live or work near one of The Good Guys stores and may not want an item to be delivered, or who would prefer not to pay for delivery. Customers can simply pick up in store at a convenient time that suits them after the order has been accepted and a ‘Ready for Pick Up’ notification received.

You will receive an order confirmation email, followed by a ‘Ready for Pick Up’ email when your order is ready for collection.

Simply head to the nominated store and look for the Click and Collect signage and one of our team members will be able to help you with your order.

If the Click and Collect option is unavailable online, then the item is not readily stocked in store and cannot be purchased online for pick up. This may be due to the product being a special order item or a clearance range. You are welcome to visit your local The Good Guys store to purchase the item directly with the store, if it is available. Alternatively, you can place an order online for the item to be delivered to your address.

Please collect your orders within 7 days. An SMS will be sent to you reminding you that your order is ready for collection. If your item/s are not collected within 28 days, your order will be cancelled and the purchase will be refunded back to the original payment method.

Yes, they can. When you are placing the order online you can nominate Friend Pick Up. They will need to have a copy of your order confirmation email and the details on your order: your full name and phone number, as well as their own ID (i.e. drivers Licence, passport or photo identification). If you paid for your order with PayPal, the nominated person will need to present your PayPal confirmation email that includes your Transaction ID.

You will need to present a copy of your Click & Collect confirmation email printed or on your mobile, along with ID (i.e. drivers Licence, passport or photo identification) matching the authorised person's details as listed on the confirmation email. Photo ID will be required in order to sign for the item to be collected.

You will need to present a copy of your Click & Collect confirmation email printed or on your mobile, along with ID (i.e. drivers Licence, passport or photo identification) matching the authorised person's details as listed on the confirmation email. Photo ID will be required in order to sign for the item to be collected.

Unfortunately, your order cannot be altered once it has been placed. If you no longer want the item, or you need to change the item on the order, your order will be cancelled and the value of the order will be refunded back to the original payment method.

Our website checks store stock availability before you make an order, occasionally an item ordered for Click & Collect may be sold by the store before it can be put aside for collection. This can happen if, for instance, a customer in store has picked up and bought an item at the same time as you've ordered it online. If the item is not available from your preferred Click & Collect location, the store will contact you.

Pick Up will only display as an option online if a product is readily available in-store. Online Only items are sold on our website and are not available for purchase or collection in-store. This stock is not retained in-stores and is special ordered solely based on customer online order requests.

You can check your available balance in the ‘Pay using a Gift Card or Store Credit’ field located on the Cart Overview page.

Simply enter in your barcode & PIN number.

Yes, you can redeem your store credit at any of our The Good Guys stores. Present your store credit barcode and PIN to one of our friendly team members instore and they will apply the value of the store credit to your order.

In order for your store credit to work you must enter your store credit online at the Cart Overview page. If you are still having issues you can send us a message by clicking here and we'll look into this for you.

We can assist you with retrieving your SMS Store credit however we will require your first, last name and your mobile number. These details can be sent to us by clicking here and we will assist you as soon as possible.

Each store credit has a dated period of validity, once this date has expired we are unable to extend these credits.

You can use up to two (2) StoreCash^> for every online order made.

Egift cards can be purchased online and emailed to yourself or the chosen recipient. Gift Cards cannot be purchased online and picked up in-store.

You can nominate any email address for the Egift Card to be sent to. We currently do not have a feature to add a recipient’s name.

You can purchase up to 3 gift cards in one order.

You can only purchase $50, $100 or $200 egift cards online. If you wish to purchase other denominations, you can do so in-store. If you purchase a gift card in-store, you can load a gift card with any value between $20 and $500. Click here for your local store.

1. At The Good Guys Online, simply place your items in your cart and proceed to checkout. At the payment screen, enter the number on your egift card or the number on the back of your gift card. If your transaction exceeds the value of your Gift Card, you can pay the difference with a Visa/Mastercard or PayPal.
2. In-store at The Good Guys you must have your egift card or gift card with you to purchase. The Good Guys team member will swipe/scan your card. If your transaction value exceeds the value of your egift card or gift card, you can pay the difference with a selected credit card or cash.

The website will only allow up to 2 egift cards or gift cards to be redeemed per order. More than 2 egift cards or gift cards can be used in-store.

Send us message below and we’ll respond within 2 business days. Alternatively you may contact the phone number shown on your eGift card or printed on the back of your gift card.

No. If we need to refund you we will refund you in the same tender type you have used to pay for your item

For online purchases, the balance of any The Good Guys egift card or gift card can be obtained by selecting gift card option within the card, entering the egift card or gift card number and clicking on “check balance”.

If your gift card or egift card was purchased on or after 23rd October 2018 (illustrated by the ‘Powered by Vii’ logo), then the balance of your card can also be obtained at thegoodguysgiftcards.viisolutions.com.au.

If your egift card or gift card was purchased prior to 23rd October 2018 please contact the number printed on the reverse of your card. Balance can also be obtained.