Appliance Repair
Services

Once the payment has been processed, our experienced technicians will start working on your problem straight away. To save you time, they will investigate based on your description of the issue in relation to the brand and model of the appliance affected. In most cases, they will be in touch within 4 business hours. If required, an in-home assessment will be scheduled on a convenient date.

Yes, you will still have to pay if one of our experienced technicians investigates and resolves your issue over the phone. We will, however, send you a The Good Guys Replacement product Credit to spend in one of The Good Guys stores or online.

You can spend your store credit online or in-store at The Good Guys, in a single transaction before the specified expiry date, which will be 90 days from the date of issue.

Once onsite, our experienced technician will complete the appliance assessment and if required, prepare a quote for additional charges including labour or parts. If the technician can repair your product on the day, you will receive a notification via email/SMS immediately which will include a link to make payment of the additional charges. Payment will be required before we can proceed (please note; quotes may not be available to you on the day due to part costs/availability, this will be provided to you via email/SMS as soon as possible). If you believe the charges for repair are not viable you can reject the quote by advising the technician/agent. A replacement product credit will then be issued to you via SMS within 24 hours.

If your technician can repair the product on the day, your quote will need to be accepted and paid for in order to complete the work required. If parts need to be ordered, you will need to accept and make payment so as not to delay the ordering process.

Our experienced Appliance Assessment and Repair Team will consider costs and wherever possible, provide you with an indication of repair costs on the first call. Assuming we can arrange a suitable technician and time with you, an in-home assessment will be completed within 3 business days*. In some cases, where our experienced technical team can accurately determine the issue and likely costs quickly over the phone, you may decide that repair isn't viable. If this happens, and you’d prefer to replace your appliance as quickly and conveniently as possible, we'll help you by providing a Replacement Product Credit to help get you get back up and running sooner.

All works completed by The Good Guys Home Services Appliance Repair Team are guaranteed for 12 months, please refer to the terms and conditions located at https://www.thegoodguys.com.au/concierge/appliance-repairs-and-assessments for more information. The guarantee applies to the specific repair work carried out, or replacement parts provided, which can be found on the tax invoice sent via email once repair has been completed. If you have any questions or issues, please call The Good Guys Home Services Team on 1300 748 190.

Unfortunately, no. All payments for additional charges must be made online via the payment link sent you via email/SMS, using Credit card, PayPal.

The Good Guys’ privacy policy (available at https://www.thegoodguys.com.au/privacy-policy ) contains information about how The Good Guys will handle your personal information, and other information required to be disclosed to you under the Privacy Act.