STEP 1 - SERVICE SET-UP

Following the receipt of your payment, we’ll automatically create your work order and assign your home installation to our trusted professionals for your preferred date. We’ll keep you up to date via Email or SMS, so please be sure to provide your current email address and mobile number when booking. Please note: for home services and installations booked online there may be a delay with processing.

STEP 2 – BOOKING CONFIRMATION / REVIEW

Within minutes of paying for your home service or installation in store or by phone, you’ll receive a confirmation email or SMS from us containing the details of your work order, the service provider completing your installation and your link to the terms and conditions of the service. Terms and conditions can also be viewed at; www.thegoodguys.com.au/home-services-terms-and-conditions. Please review this information and contact us if there are any issues.

If you have booked a home service or installation online please expect confirmation by email or SMS within 24 hours.

Updated information will also be available for you at www.thegoodguys.com.au/home-services-job-tracker. All you need to access this page, is your work order number and the mobile number you provided when you made the booking. From this job tracking page you can message your service provider, view your product delivery details or request an alternative date for your installation.

STEP 3 – MANAGING THE DETAILS OF YOUR HOME INSTALLATION

Before your home installation takes place, your service provider will confirm the details of your service and co-ordinate a mutually agreed date to complete your job. Every home installation is different. You may request additions to the service, or additional work may be required to complete your installation properly. So before commencing your installation, your provider will let you know if there are any additional costs required and itemise these for you in an email. You may accept these costs by clicking the link provided and making payment via Visa or MasterCard. Alternatively, let your service provider know if you don’t want to proceed with the installation. (Please note direct payments to service providers are not permitted and may void your guarantee). Upon your acceptance of the final details, we’ll complete the additional works.

STEP 4 - REVIEW COMPLETION

Once your home installation has been finished, your service provider will complete their service checklist and ask for your sign off to confirm that the work has been completed to your satisfaction. Once they’ve received your go ahead, they’ll mark the job as complete. We ensure any required compliance certificates are uploaded to the job tracker, so you can download and print these documents if required.

STEP 5 – FINALISATION

Once your Home Installation is complete, The Good Guys Home Services will email a copy of your final Tax Invoice for your records. At this point, you’re all set – enjoy your brand new appliance!