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Hisense 3.7kW Air Q Series Reverse Cycle Split System
HAWU12KR
HOT BUY
$799
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Product Overview
Key Features
- Hi-Nano Pro Air Purification
- Follow & Avoid Airflow Mode
- App & Voice Control
- 5 Speed and Auto Indoor Fan Control
- 24 Hours Timer
- LCD Wireless Remote Controller
Key Specifications
- Brand:
- Hisense
- Model Number:
- HAWU12KR
- Cooling Capacity (kW):
- 3.7
- Heating Capacity (kW):
- 3.9
- Energy Rating - Cooling in Average Climate (Star):
- 5.5
- Energy Rating - Heating in Average Climate (Star):
- 3
- Timer:
- 24 hr
Heating & Cooling
- Maximum Airflow (m3/hr):
- 620
- Indoor Unit Model No.:
- HAWU12KR-I
- Outdoor Unit Model No.:
- HAWU12KR-O
Efficiency
- Energy Star Rating - Cooling in Hot Climate (Star):
- 7.5
- Energy Star Rating - Heating in Hot Climate (Star):
- 4
- Energy Star Rating - Cooling in Cold Climate (Star):
- 6
- Energy Star Rating - Heating in Cold Climate (Star):
- 2.5
Options
- Controls:
- ConnectLife control app, Remote Control
Connections
- Wi-Fi Enabled:
- Yes
Safety
- Installation:
- This product contains no user-serviceable parts. Always consult authorized service personnel for repairing, installation, and relocation of this product. Improper installation or handling will cause leakage, electric shock, or fire.
General Information
- Type:
- Reverse Cycle Air Conditioner
- Colour:
- White
- Noise Level (dBA):
- Indoor: 19 - 39, Outdoor: 60
- Speeds:
- 5
Warranty
- Manufacturer's Warranty:
- 5 Year
Manuals & Downloads
Heating & Cooling
- Maximum Airflow (m3/hr):
- 620
- Indoor Unit Model No.:
- HAWU12KR-I
- Outdoor Unit Model No.:
- HAWU12KR-O
Options
- Controls:
- ConnectLife control app, Remote Control
Safety
- Installation:
- This product contains no user-serviceable parts. Always consult authorized service personnel for repairing, installation, and relocation of this product. Improper installation or handling will cause leakage, electric shock, or fire.
Warranty
- Manufacturer's Warranty:
- 5 Year
Indoor Unit Dimensions
- Indoor Unit Width (mm):
- 854
- Indoor Unit Height (mm):
- 291
- Indoor Unit Depth (mm):
- 204
- Indoor Unit Weight (kg):
- 9.5
Outdoor Unit Dimensions
- Outdoor Unit Width (mm):
- 810
- Outdoor Unit Height (mm):
- 585
- Outdoor Unit Depth (mm):
- 280
- Outdoor Unit Weight (kg):
- 31
Box 1 Dimensions
- Box 1 Height (mm):
- 630
- Box 1 Width (mm):
- 940
- Box 1 Depth (mm):
- 385
- Box 1 Weight (kg):
- 33
Box 2 Dimensions
- Box 2 Height (mm):
- 360
- Box 2 Width (mm):
- 910
- Box 2 Depth (mm):
- 265
- Box 2 Weight (kg):
- 11.5
Product Reviews of Hisense 3.7kW Air Q Series Reverse Cycle Split System
Overall Rating Snapshot
4.5 out of 5 stars from 14 reviews
79% of users recommend this product
What customers say, summarised by AI
- Compact design fits well without being too bulky in the space
- Efficient cooling performance with rapid room cooling capability
- Quiet operation and remote control with smartphone compatibility
- Durable unit with premium features at a competitive price
- Some customers experienced delivery and sales communication issues
- Negative feedback reported on product failing soon after installation
Pros
Value (2)
Quality (1)
Easy (1)
Reliable (1)
Efficient (1)
Cleaning (1)
Quiet (1)
Great buy
Nice little unit with all the features you need. Not too bulky.
Fi
Confirmed purchase 21 August 2026
Published on 16 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great product
This Hisense air conditioner is a great product for the price and the installation process was easy and of a high quality
Wayne Hopwood
Confirmed purchase 25 August 2026
Published on 15 September 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Not impressed
Product stopped working within 2 days of it being installed.
Anonymous
Confirmed purchase 2 August 2026
Published on 25 August 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Perfect unit for our bedroom.
Love the brand ease of use and ability to turn it on either from the control or your ph.
Rob
Confirmed purchase 4 July 2026
Published on 28 July 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Happy Purchase
Overall a good AC with premium features at lesser price than other brands
Pacebuster
Confirmed purchase 30 May 2026
Published on 25 June 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great product for the price
Great value. Does what it's meant to do. It's. quiet. Good functions from the remote.
Mark C
Confirmed purchase 16 April 2026
Published on 17 May 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great AC
Reliable and durable great AC with good features
Anonymous
Confirmed purchase 9 February 2026
Published on 5 March 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
GREAT SERVICE & INFORMATION PROVIDED
EXCELLENT PRODUCT, RUNS QUIETLY AND VERY EFFICIENT
VIVIEN BING
Confirmed purchase 29 January 2026
Published on 25 February 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great
Good product. Can check usage through phone Smart buy
Cathy
Confirmed purchase 15 January 2026
Published on 11 February 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Awesome brand
I love this product because it cools the room fast and is energy efficient
Jess
Confirmed purchase 15 January 2026
Published on 11 February 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
You've viewed 10 of 14 reviews
ABOUT THE GOOD GUYS REVIEWSThe Good Guys product reviews are collected from verified purchasers who may have received an incentive in return for providing an authentic review.
The below information is AI generated based on Australian websites information around this item. We have done our best to ensure its accuracy but suggest verifying any information within this tab before purchasing.
At a glance
The Hisense Air Q Series 3.7kW reverse cycle split system is a smart mid-range option for bedrooms, living areas, and smaller open-plan spaces needing reliable heating and cooling. It suits families wanting cleaner air, app control, and strong energy performance, with extras like Hi-Nano Pro and self-cleaning. Its main limitation is that it lacks the higher capacity and advanced zoning flexibility of larger or more premium systems.
What it’s great for
- Everyday Home Comfort
- Year-Round Heating and Cooling
- Cleaner Indoor Air
- Smart App Control
- Family Bedrooms
- Small Living Areas
Where it works best
- Bedroom
- Apartment
- Small Living Room
- Home Office
- Nursery
- Small Open-Plan Area
Who it’s for
- Family Household
- Apartment Dweller
- Allergy-Conscious Buyer
- Smart Home User
- Everyday Homeowner
- Renters Seeking Better Comfort
Things to consider
This 3.7kW model is better suited to smaller rooms and modest living spaces, so larger open-plan areas may need a higher-capacity unit or a more premium system with broader airflow coverage and advanced zoning.
Room size suitability
Best suited to small to medium rooms such as bedrooms, home offices, apartments, and compact living areas
Energy efficiency score
9/10 - 7.5-star cooling and 4-star heating ratings make it a strong performer for ongoing household efficiency
Noise level vs category average
7/10 - marketed as quiet and well suited to everyday home use, though no decibel figure is provided
Smart home integration score
9/10 - includes Wi-Fi app control, voice control, and geofencing-friendly remote operation
Allergy friendliness
8/10 - Hi-Nano Pro air purification and self-cleaning features make it a strong choice for cleaner indoor air
Key benefits
- Hi-Nano Pro: Helps reduce airborne allergens, mould, bacteria, and dust for a fresher indoor environment.
- Self-Clean Plus Technology: Cleans the internal system to help maintain hygiene and reduce build-up over time.
- Follow/Avoid Mode: Adjusts airflow toward you for direct comfort or away from you for a gentler feel.
- App & Voice Control: Lets you control temperature and settings remotely through Wi-Fi app access and compatible voice assistants.
- Fast Cooling: Reaches a comfortable temperature quickly during hot weather.
- Fast Heating: Warms rooms quickly in colder conditions for more immediate comfort.
- Energy Efficiency: Strong 7.5-star cooling and 4-star heating ratings help reduce running costs compared with less efficient models.
- Corrosion-Resistant Outdoor Design: Built to better handle harsh Australian conditions including coastal air and summer weather exposure.
Q: What size room is the Hisense HAWU12KR 3.7kW split system best suited to?
A: This 3.7kW cooling model is typically best for a small to medium room, around 15 to 25 square metres in many Australian homes. High ceilings, west-facing glass, poor insulation, or open-plan layouts can push you toward a larger capacity.
Q: Is the Hisense HAWU12KR a good option for a bedroom or nursery?
A: Yes. This model is designed for quiet operation and has been well suited to bedrooms for buyers wanting less intrusive overnight heating or cooling. App control also helps if you want to change settings without getting up during the night.
Q: How does the Hi-Nano air purification on the HAWU12KR help in everyday use?
A: It is designed to reduce airborne dust, bacteria, mould and allergens while the system is running, which can be useful in bedrooms and family spaces. It is an air-conditioner feature, not a substitute for a dedicated medical-grade air purifier.
Q: Can the Hisense HAWU12KR be controlled from a phone or with voice commands?
A: Yes. The HAWU12KR supports app control through Hisense ConnectLife and also works with voice control, so you can adjust temperature and modes without using the remote. That is useful if you want to start cooling or heating before arriving home.
Q: What is the heating capacity of the Hisense HAWU12KR, and does it work year-round?
A: This reverse cycle model has 3.7kW cooling and 3.9kW heating capacity, so it is built for both summer and winter use. It is best matched to smaller single rooms rather than large open-plan living areas where output can feel stretched.
Q: Is the Hisense HAWU12KR suitable for coastal or harsh Australian conditions?
A: Yes. Hisense states the outdoor unit is built with corrosion-resistant and pest-protected design features for Australian conditions, including coastal air and summer storms. That improves durability, but placement and installation still matter.