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Occasionally products become faulty – but don’t worry because Concierge Gold Service Extras includes product care, from day one for the life of your membership.

The main benefit of Gold Service Extras product care is that it gives you certainty that you will be entitled to have your product repaired or replaced if it becomes faulty after expiry of your rights under The Good Guys’ Minimum Voluntary Warranty, until the end of your Gold Service Extras membership.

Even if you don’t purchase Gold Service Extras, if your product is faulty you may be entitled to a free repair or replacement under the manufacturer’s warranty (depending on the length and terms of the manufacturer’s warranty) and The Good Guys Minimum Voluntary Warranty (during the periods indicated in the Understanding Your Rights brochure). You may also have rights under the Australian Consumer Law to a free remedy even after expiry of the manufacturer’s warranty and The Good Guys Minimum Voluntary Warranty, but the exact duration of Australian Consumer Law rights is uncertain.